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Knowledge Base

Articles in this category

1.	Can technicians enter tickets manually?
2.	How do are news articles managed?
3.	How do I add a task?
4.	How do I add an article to the Knowledge Base?
5.	How do I add private messages to a ticket?
6.	How do I close a ticket?
7.	How do I configure swDesk to allow my customers to communicate via direct email submission?
8.	How do I configure swDesk?
9.	How do I get started with swDesk?
10.	How do I install swDesk?
11.	How do I lock a ticket?
12.	How do I search for tickets?
13.	How do I sort and view tickets?
14.	How do I transfer a ticket?
15.	What is article validation for the Knowledge Base?
16.	What is the response template tool?
17.	What is the swDesk Knowledge Base?