In addition to the web interface and email ticket submission methods, you may also submit tickets manually. This function is useful if your company receives offline support requests such as telephone or postal inquires. To add a new ticket, click on the 'Start a Ticket' link on the left navigation bar. The required fields to submit a ticket are described below:

---> General information
Department
Select the most appropriate department for the ticket.

Subject
Enter a short description of the support request.

Ticket Details
Enter a detailed description of the support request.

---> User Account Information
You may enter information to create a new user, or you may assign the ticket to an existing user. If you prefer to create new user account, choose the option 'I want to create a new user' and fill in user's information. To link it to an existing user, choose the option 'I want to link this ticket to an existing user' and enter user's unique identifier (ID) or email address. To check the entry accuracy, click the 'Verify User' button.