After logging into swDesk, you are redirected to the technicians start page (your control panel homepage is set to the technicians start page by default, however the swDesk administrator may assign a different internal page as your start page). This page displays your most recent tickets and tasks. To view a ticket or a task, simply select it and click the 'Go' button.

Note:
Before your initial login, your account will need to be created by the administrator. If you do not know your username or password, contact your swDesk administrator.

The technicians start page displays unanswered tickets, which typically require an immediate response. Answered tickets with a status level of open are not displayed on the technicians start page.

You may return to the technician start page at any time by clicking the 'Control Panel Home' button on the top navigation bar.