swDesk is used to automate your customer support requests and activities. It provides your customers with easy access to support, and it empowers your staff to work efficiently and effectively to provide superior customer service and support.

Your customers submit emails or complete a web form to request support. Customers may also use the category driven knowledge base for self service support.

Your staff uses an easy to use administrative area to respond to customers while using helpful tools such as ticket locking, tasks management, private messaging, template/canned responses and more.

Also, your customer service mangers may assign permissions to your staff to view all departments or only specific departments. Detailed statistical reporting is available to help maintain quality assurance among the support staff.