Screenshots

View screenshots of swDesk's major sections. After viewing the below screenshots, we recommend that you view an online demo.

Clients Area

The web based area where your customers submit and track tickets, browse the Knowledge Base and use the other client features of swDesk. Template Driven and Fully Customizable.

Front page of the clients area	Ticket submittion via web form	User tracks a ticket using his email and ticket ID
User views tickets list using his email address	User reads article in Knowledge Base

Technicians and Administrators Areas

Secure area designed for your company's support technicians. This is where your staff members login and respond to customer requests and utilize other help desk and productivity tools available.

Technician's main tickets view	Technician replies to a ticket	Staff member adds a Knowledge Base category
Technician views Knowledge Base articles	Administrator setup Ticket System preferences	Administrator setup Mail Options
Administrator edits an email template	Adminisrator edits a technician profile	Technician adds a task
Staff member view the list of tasks