swDesk Notification Utility

swDesk Notification Utility is designed to improve efficiency for technicians while processing tickets. This is a MS Windows application that runs in your system tray and periodically checks for new or updated tickets on your web server. Once a customer creates a ticket or replies to a ticket, swDesk Notification Utility displays a popup window in the lower right corner of your Windows Desktop. This informational window displays the current ticket statistics and also provides a link to the swDesk Technician’s Area. The Notification Utility also supports multiple servers, which allows you to efficiently operate between multiple installations of swDesk.

System Requirements

Operating System: Microsoft Windows 98/ME/NT/2000/XP/Vista
RAM: Minimum 64 Mbytes
HDD Space: 3 Mbytes

swDesk Notification Utility can be downloaded at no cost.

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swDesk Notification Utility

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swDesk is an customer relationship management (CRM) solution that utilizes help desk software, knowledge base software, predefined response templates and more to deliver true business value to companies of all shapes and sizes. Online businesses around the globe use swDesk's Help Desk Software to reduce response times, streamline support, and track productivity to provide superior customer service and customer support.