swDesk Online Support System

swDesk is an innovative, flexible and cost-effective customer relationship management (CRM) solution that delivers true business value to companies of all shapes and sizes, from small and medium-sized businesses to large enterprises. Customers around the globe use swDesk to reduce response times, streamline support, and track productivity to provide superior customer service.

Why choose swDesk swDesk is a high end, yet affordable, CRM solution that enables your company to provide quality customer service while supporting a high volume of customer requests. All versions of swDesk include six months of free support. swDesk is a single purchase product — this means you are not locked into any monthly or annual fees. Once you purchase swDesk, there are no other fees, unless you require updates after the initial six month period. (All bug and security updates are available via download absolutely free.) swDesk is also open source, therefore allowing you to make any desired edits to suit your companies needs. Copyright restrictions apply. SwDesk's offers customization services. Contact sales for more information.

swDesk's Major Components A ticket system for interaction between your staff and end users, providing both web and email interfaces for users and staff A searchable, category driven Knowledge Base providing a self-service option for your customers Useful teamwork tools for your staff (ticket locking, tasks manager, private messaging, etc.) Detailed statistics and reporting functionality Multiple language user interfaces (for staff and users areas) Advanced administration controls such as permissions editor for departments and technicians, extensive system settings, etc.

Powerful Solution with No Limitations

Unlimited Number of Tickets, Departments, Technicians and Users

While researching other CRM and ticket system solutions available, you will find that many products have less features and are even more expensive. You will also find products within a similar price range, but they limit the number of users, categories, staff members or tickets ensuring extra expenses as your company grows. swDesk offers a powerful, stable CRM solution at an affordable price and does not impose any limitations on the number of departments, technicians, users or tickets.

swDesk Major Components Overview

Features Overview

Features & Benefits
Technician Features
Knowledge Base
Administrative Options
User Features
Additional Features