User Features

The swDesk Online Support System offers many features to assist your customer. Many of these features are customizable to help you cater to your customer base as effectively as possible. It has been designed to provide your customers an easy to use and elegant user interface, which allows them to conveniently submit their support requests, perform self service using the Knowledge Base and track support progress.

The front page of the client’s area contains links to submit new requests, track requests using their email address and ticket ID, search or browse the Knowledge Base or register and log into an account. In addition, registered users can view a list of their most recent ticket submissions, manage their Knowledge Base subscriptions and track their ticket’s status.