swDesk News

swDesk to Develop Desktop Notification Utility for its Help Desk Software

swDesk announces plans for the development of a Windows desktop notification utility for release in the next version of the swDesk Online Support Suite. This tool allows technicians to monitor ticket activity from their desktop, without logging into the web interface. Further information and a full feature description of the swDesk Notification Utility will soon be available at the swDesk Website.

swDesk clients may download updates from the swDesk clients area located at www.swdesk.com/clients.

swDesk, a MediaWorks 7, LLC company, is a leading Application Service Provider (ASP) of Customer Relationship Management (CRM) solutions and Help Desk Software for online businesses. For more information on products and services from swDesk, please visit www.swdesk.com.

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swDesk is an customer relationship management (CRM) solution that utilizes help desk software, knowledge base software, predefined response templates and more to deliver true business value to companies of all shapes and sizes. Online businesses around the globe use swDesk's Help Desk Software to reduce response times, streamline support, and track productivity to provide superior customer service and customer support.