swDesk News
swDesk Announces Development of Mobile Help Desk Software Platform for swDesk
swDesk, a leading Application Service Provider (ASP) of Customer Relationship Management (CRM) solutions for online businesses, announced today plans to develop a mobile interface for the Technicians Area of their industry leading Online Support Management product. This interface will output optimized WML documents, which can be viewed via any mobile phone using GPRS or WAP, the mobile computing standard. Technicians will be able to view and answer tickets by using their mobile device, providing an invaluable convenience factor and an additional method for swDesk companies to provide superior customer service. No additional software, hardware or subscriptions will be required. swDesk, a MediaWorks 7, LLC company, is a leading Application Service Provider (ASP) of Customer Relationship Management (CRM) solutions and Help Desk Software for online businesses. For more information on products and services from swDesk, please visit www.swdesk.com.
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