About swDesk

The swDesk Online Support System is an innovative Customer Relationship Management (CRM) solution and a Help desk Software product designed to help manage customer requests with greater efficiency and accuracy. swDesk provides a wide range of features to ensure your company offers the highest level of customer service and support.

Product Overview


Latest News
 
swDesk to Develop Desktop Notification Utility for its Help Desk Software
swDesk's Help Desk Software Passes High Traffic Volume Testing
swDesk Announces Development of Mobile Help Desk Software Platform for swDesk
 
swDesk Localization
Help us in localizing swDesk — Receive a free copy of swDesk Online Support Suite and 2 years of free upgrades and support service.

More Info
Product Highlights
 
Unlimited number of tickets allowed
Users create tickets via web interface or direct email submission
Powerful & searchable knowledge base: user's feedback, ratings, unlimited sub-categories
Support for email and attachment uploads
Quick and easy signup for your customers
Fully customizable design with easy integration
Multiple languages interface support
Advanced staff tools such as tasks, reminders, private messaging and more
Advanced canned responses tool to access predefined response templates
Detailed reports & performance tracking
Custom fields for ticket submission page
Green Box
Green Box

Operating several online ecommerce stores, as well as, our own product distribution center certainly leads to numerous customer service requests, both pre-purchase and post-purchase. By creating separate departments within swDesk, we are able to sort our requests by priority and categories. This helps us tremendously, especially during the holiday season!

Kathryn Folkerson
Director of Customer Relations

Chapman Distributors
Customer testimonials and feedback are located in our green box. Click here to read more.