The swDesk Online Support System is an innovative Customer Relationship Management (CRM) solution and a Help desk Software product designed to help manage customer requests with greater efficiency and accuracy. swDesk provides a wide range of features to ensure your company offers the highest level of customer service and support.

Product Overview

	News Archive

swDesk to Develop Desktop Notification Utility for its Help Desk Software
swDesk's Help Desk Software Passes High Traffic Volume Testing
swDesk Announces Development of Mobile Help Desk Software Platform for swDesk


Help us in localizing swDesk — Receive a free copy of swDesk Online Support Suite and 2 years of free upgrades and support service. More Info

Full Product + Free Signup for only $99

	Product Overview

Unlimited number of tickets allowed
Users create tickets via web interface or direct email submission
Powerful & searchable knowledge base: user's feedback, ratings, unlimited sub-categories
Support for email and attachment uploads
Quick and easy signup for your customers
Fully customizable design with easy integration
Multiple languages interface support
Advanced staff tools such as tasks, reminders, private messaging and more
Advanced canned responses tool to access predefined response templates
Detailed reports & performance tracking
Custom fields for ticket submission page
Full six months of free technical support
Free installation to your server
Innovative swDesk Notification Utility (Read more)

Open

"Our company started with only two employees responding to customer requests via email. As we grew, it became impossible to provide quality customer care with this method. swDesk organizes our requests and responses into a database back end and allows both our support team and clients to access the system via email if they prefer. This solution continues to grow with us, and we highly recommend swDesk to growing online companies.

Brent McKenna
President, CEO"

Centorex Networks, Inc.

Online Demo

Screenshots

Customer testimonials and feedback are located in our green box. Click here to read more.

swDesk is an customer relationship management (CRM) solution that utilizes help desk software, knowledge base software, predefined response templates and more to deliver true business value to companies of all shapes and sizes. Online businesses around the globe use swDesk's Help Desk Software to reduce response times, streamline support, and track productivity to provide superior customer service and customer support.